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Help, above your profile at the bottom of the sidebar, opens Getting started, the Documentation site (in a new tab), Contact support, Give feedback, and About this build. The same entries sit in your profile menu, and the ? icon at the right of the top bar opens the very same menu, so there is one help surface with several ways in. Contact support opens a conversation with our team. There is no permanent chat button sitting in the corner of the app: the chat window appears when you open it from the menu, and from then on your messages and our replies stay in it whenever you come back. When a reply is waiting, a red count appears on Help and on the Contact support row, and the conversation opens by itself the first time you arrive with one unread. Give feedback opens a short form for suggestions and impressions when a feedback survey is running; it goes to the product team rather than starting a conversation. About this build shows the details a support thread needs, with Copy details to put them on your clipboard. Include them in a support request so our team can find your session quickly; they describe your own session only and carry no access token. You will also find a Give feedback button on individual features, at the end of the thing it asks about: below an assessment, at the foot of a report, under the findings on each card in Research, and on Organisation → Plan & Usage. Those forms ask about that feature specifically, so tell us there what you would change about what you just read; like the Help-menu entry, they collect through the feedback survey while one is running. A feature with nothing in it yet has no button — there is nothing to give feedback on — and otherwise you can use them as often as you like.

Troubleshooting

Fixes for the problems people hit most.

FAQ

Short answers to common questions.