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Help, above your profile at the bottom of the sidebar, opens Getting started, the Documentation site (in a new tab), Contact support, Give feedback, and About this build. The same entries sit in your profile menu, and the ? icon at the right of the top bar opens the very same menu, so there is one help surface with several ways in. Contact support opens a conversation with our team. There is no permanent chat button sitting in the corner of the app: the chat window appears when you open it from the menu, and from then on your messages and our replies stay in it whenever you come back. When a reply is waiting, a red count appears on Help and on the Contact support row, and the conversation opens by itself the first time you arrive with one unread. Give feedback opens a short form for suggestions and impressions when a feedback survey is running; it goes to the product team rather than starting a conversation. If a page sits without any mouse or keyboard input for five minutes, a small card appears in the bottom-right corner: Still there? Stuck on something?, with Chat with support (the same conversation as Contact support) and Open documentation. Dismiss it and it stays away until you move to another page. About this build shows the details a support thread needs, with Copy details to put them on your clipboard. Include them in a support request so our team can find your session quickly; they describe your own session only and carry no access token. You will also find a Give feedback button on individual features, at the end of the thing it asks about: below an assessment, at the foot of a report, under the findings on each card in Research, and on Organisation → Plan & Usage. Those forms ask about that feature specifically, so tell us there what you would change about what you just read; like the Help-menu entry, they collect through the feedback survey while one is running. A feature with nothing in it yet has no button — there is nothing to give feedback on — and otherwise you can use them as often as you like.

Troubleshooting

Fixes for the problems people hit most.

FAQ

Short answers to common questions.