> ## Documentation Index > Fetch the complete documentation index at: https://docs.aireadyscore.com.au/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshooting > Fixes for sign-in codes, refused addresses, OAuth, joining an organisation, and assessments. Find your symptom below. ## My sign-in code didn't arrive From the **Check your email** screen, **Resend email** becomes available **60 seconds** after the last send (it counts down, e.g. **Resend in 45s**). The email is titled **Your AI Ready sign-in code** and comes from **AI Ready**. Check spam or quarantine, and confirm your organisation allows it. Use **Change email** to re-enter your address in case of a typo, then request a new code. ## My code was rejected The code is single-use and expires shortly, so an old or reused code won't work. If a code fails you may see **We couldn't sign you in**, *"The request may be invalid, expired, or already used. Return to sign in and try again."* Request a fresh code with **Resend email** and enter the newest one. ## My email address was refused * **Use a work email**, *"Enter your company email address to continue."* means you entered a personal or webmail address. Use your organisation email instead. * *"That email domain can't receive mail. Check for typos and try again."* means the domain can't receive email, usually a typo in the part after the **@**. ## Signing in with Google or Microsoft failed The **Google Workspace** and **Microsoft 365** options are for **organisation accounts only**, as noted by **Organisation account required.** A personal Google or Microsoft account won't work. If sign-in couldn't complete, you'll see **We couldn't sign you in**, use **Back to sign in** and try again, or sign in with a one-time email code instead. ## I can't reach the dashboard You reach the dashboard only after you're signed in and your setup is complete. If you land on the sign-in or setup screen instead, finish those first, see [Profile and organisation](/accounts/profile-and-organisation). ## I can't join my organisation * If you see **Use your organisation account**, you're signed in with a personal or webmail account. Sign in with your organisation account. * If you see **Automatic joining is disabled**, *"This organisation is protected by an administrator and cannot be joined automatically."*, automatic domain joining is turned off for that organisation. Use **Use a different account**, or contact an owner or admin of that organisation. ## A colleague can't get in or is missing access * Check they're using their **work email** on your domain, that's what links them to your organisation. * Owners and admins can review people at **Organisation → Members**, including their role and status, and restore or change access there. Members have read-only access to organisation settings by design. ## I can't see the Full Assessment The Full Assessment's prerequisite clears only after the **Quick Assessment** is complete, *"Complete the Quick Assessment first."* After that, on the Free plan, a Full Assessment run is started with an advisor — reach out to yours, or use **Request an advisor match** on the assessment's card. ## My report hasn't arrived Your report is written after the run is scored, so it isn't immediate. Check the **Report** panel on the run or in **Dashboard → Notifications**: * **Pending** or **Processing**, it's on its way and the panel refreshes itself. Nothing to do. * **Still generating**, it's slower than usual, *"This is taking longer than usual."* Select **Check again**. * **Failed**, *"Report generation hit a problem. The team has been notified; submitting a new run will retry."* Submitting a new run is the fix. * **No report for this assessment**, *"This assessment type doesn't generate a report."* That run's version doesn't produce one. See [Scores and reports](/using/scores-and-reports). ## An assessment says it's locked * *"Complete the Quick Assessment first."* means the Full Assessment is waiting on the Quick one. Finishing the Quick Assessment clears that prerequisite; on most plans the Full Assessment is then started with an advisor rather than on your own. * *"This assessment is not included in your plan."* means your organisation doesn't hold that assessment. There's nothing to clear on your side, and no Start or Continue will appear for it. Talk to your advisor, or contact us. ## My brief says "Brief not composed" The research ran but the writing step was stopped, and the reason is shown on the page. Record the prep again for that client: *"The research is cached, so recording the prep again reuses it and only re-runs the writing step."* ## I can't re-take an assessment * You can only have **one run in progress at a time**, *"One in-progress run at a time; continue or reset the current run first."* Continue the open run, or reset it to start over. * Resetting discards an in-progress run (**Reset progress?**) but never touches your submitted history. * If a start control is unavailable, check any prompt on screen, for example, the Full Assessment stays locked until the Quick Assessment is complete.